Shipping & Delivery Policy

Effective Date: 22-01-26

At Carbon District, we aim to deliver your orders efficiently and reliably. Please review our shipping and delivery policy below.

1. Order Processing

• Orders are processed within [e.g., 1–3 business days] after payment confirmation
• Orders placed on weekends or holidays will be processed the next business day
• You will receive a confirmation email once your order has been shipped

2. Shipping Rates & Methods

• Shipping costs are calculated at checkout based on your location and selected shipping method
• We may offer standard, expedited, or express shipping options depending on availability

3. Estimated Delivery Times

Estimated delivery times begin after your order has been shipped:

• Domestic Orders: [e.g., 3–7 business days]
• International Orders: [e.g., 7–21 business days]

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

4. International Shipping

• International orders may be subject to customs duties, taxes, or import fees
• These charges are the responsibility of the customer and are not included in the item price or shipping cost
• Carbon District is not responsible for delays caused by customs clearance

5. Tracking Information

• Tracking details will be sent via email once your order ships
• Please allow up to 24 hours for tracking information to update

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Carbon District is not responsible for orders delayed or lost due to incorrect addresses.

7. Lost, Delayed, or Stolen Packages

• Carbon District is not responsible for packages marked as “delivered” by the carrier
• If your package is lost in transit, contact us and we will assist with filing a carrier claim where applicable

8. Damaged Packages

If your order arrives damaged:

• Contact us within [e.g., 48 hours] of delivery
• Provide photos of the damaged item and packaging

We will review and resolve the issue promptly.

9. Split Shipments

In some cases, orders may be shipped in multiple packages. You will receive separate tracking numbers if this occurs.

10. Policy Updates

Carbon District reserves the right to update this Shipping & Delivery Policy at any time. Changes will be effective upon posting.

11. Contact Us

For shipping-related questions, contact:

Carbon District
Email: info@carbondistrict.ae
Phone Number: +971505006116