Refund & Return Policy

Effective Date: 22-01-26

At Carbon District, we want you to be fully satisfied with your purchase. Please review our refund and return policy below.

1. Returns

We accept returns within [e.g., 14 or 30] days of delivery, provided that:

• The item is unused, unworn, and in its original condition
• All original tags, packaging, and accessories are included
• Proof of purchase is provided

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items showing signs of wear, damage, or misuse

3. Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval or rejection of your refund
• Approved refunds will be processed to the original payment method
• Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Original shipping fees are non-refundable, unless the return is due to our error.

4. Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping
• Incorrectly shipped

If you need an exchange, contact us at info@carbondistrict.ae with your order number and photos of the issue.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service, as Carbon District is not responsible for lost return shipments

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within [e.g., 48 hours] of delivery
• Include clear photos of the item and packaging

We will resolve the issue as quickly as possible.

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or payment account
• Contact your payment provider
• If the issue persists, email us at info@carbondistrict.ae

8. Policy Updates

Carbon District reserves the right to update this policy at any time. Changes will be effective immediately upon posting.

9. Contact Us

For questions regarding returns or refunds, contact:

Carbon District
Email: info@carbondistrict.ae